From now on, referred to as the PORTAL, TOGGO LAC LLC, owner of the website with the domain name toggolac.com, makes the following TERMS AND CONDITIONS (TYC) policy available to the USER. This regulates the proper use of this portal, its information, images, links, commercial content, policies, and other related aspects linked to TOGGO LAC LLC. Additionally, it outlines the commercial conditions for transactions and agreements made electronically through the PORTAL
These terms and conditions policy may be updated without generating any charges to TOGGO LAC LLC or issuing any prior informative notice. The visiting user must review and read our website's updated policy (C&T).
The use of the TOGGO LAC LLC portal is free. However, any acquisition or purchase of a product through the portal by the user is subject to payment and special conditions determined by the terms and conditions policy.
For any purchase or commercial request, the user must carefully read the commercial conditions and provisions and accept them by clicking the link designated for such commercial purposes.
The entire terms and functions policy is governed by the laws of civil and commercial regulations and rules that clarify, modify, or add to them.
For legal and juridical purposes, it will be understood that the user has read carefully and accepts without limitation and without any condition to consult, enjoy, access, browse, and use any component provided by the PORTAL or use any tool, function, service, or register as a member to give or acquire a service, view any text, graphic, or video provided by TOGGO LAC LLC.
If users disagree with the terms and conditions, they must refrain from consulting, accessing, browsing, and using the services online and leave the TOGGO LAC LLC PORTAL.
Users accessing the services offered by TOGGO LAC LLC must be of legal age. No user under 18 may conduct electronic transactions or provide/dispose of any service through the PORTAL.
Only parents or guardians of minors may register or create user accounts for their children while visiting the PORTAL using any content or information or conducting an electronic transaction.
TOGGO LAC LLC, dedicated to providing international and national electronic commerce services, makes the tools and services the portal offers for consideration available to the USER. TOGGO LAC LLC may reset, modify, and discontinue services at any time without incurring any liability to portal users.
TOGGO LAC LLC has adopted and updated different technical tools to ensure that images of the services and products displayed on the PORTAL are presented with sufficient clarity, sharpness, and precision.
However, the user agrees that the display of tools and specifications of services and products depends on the technical requirements of the hardware used to access the PORTAL.
TOGGO LAC LLC may contain links to other websites ("linked sites") that are not under our control, and therefore, we are not responsible for their content.
We provide these links solely for user accessibility, and their inclusion does not imply approval or association with their operators.
SECURITY OF YOUR PERSONAL INFORMATION TOGGO LAC LLC secures your personal information from unauthorized access, use, or disclosure. TOGGO LAC LLC keeps the personally identifiable information you have provided on servers located in a controlled and secure environment, protected from unauthorized access, use, or disclosure.
INFORMATION MANAGEMENT: The safeguarding of your privacy is crucial for TOGGO LAC LLC. Therefore, we do not sell or trade information identifying our users and personal shoppers with third parties. Personal information (name, contact phone numbers, email, and other contact details) shared with users may include ads provided by personal shoppers.
TOGGO LAC LLC shares information about ads and product promotions with users to exchange content and valuable information for the purchasing process.
TOGGO LAC LLC provides shopping assistants and users with information about the performance of their advertisements and product promotions to enable interaction and exchange of useful content and information for the purchasing process.
PRICES: The prices of products and items are subject to the values set and advertised by the brands, stores, and sellers listed on our platform. TOGGO LAC does not control or interfere with prices. All prices displayed on our platform are denominated in US dollars. The user transfers all currency conversion rights to their bank and our payment gateways to set the price in the local currency where the user resides
Prices automatically include the sales tax charge in the place of sale origin, as well as import duties and VAT charges at the destination of the items.
For example, in the United States, the sales tax can range from 6% to 10% depending on the state, while in Colombia, the applicable national VAT is 19% on the product value. The user is also entirely responsible for paying import duties and VAT according to the customs rules of the destination country. For instance, in Colombia, products imported under the minimis regime with a value less than USD 200 are not subject to VAT or import duties. In contrast, the de minimis limit in the United States is USD 800.
Finally, the purchasing user is responsible for paying the prices set on THE PLATFORM for the transportation of package shipments. These prices are set internally by TOGGO LAC LLC through commercial agreements with third-party transportation and logistics companies.
The payment policies provided by TOGGO LAC LLC offer users and shopping assistants convenient and appropriate alternative options for reliable and secure transactions on the platform.
For this purpose, the option of payment by Credit Cards, Debit Cards, Cash, and PSE through payment gateways is offered, not only because it is a convenient method but also to protect users from misuse of data, fraud events, chargebacks, and financial data appropriations.
The payment and shipping service of TOGGO LAC LLC is the only one allowed for users on the platform. If you pay directly to your shopper, you waive any claims against our PLATFORM.
Follow these rules. Otherwise, you may be removed, and a series of measures may be applied, including suspending your account.
Users will search for products, brands, and stores of interest on our PLATFORM. Subsequently, they can schedule a virtual shopping appointment with one of our shoppers. The scheduling of some appointments requires a payment of USD 15. This payment guarantees the proper functioning of the schedules assigned to personal shoppers.
You must contact the merchandise seller directly to change any purchases made on our TOGGO LAC LLC platforms. Our Platform is simply a marketplace to connect sellers, buyers, and personal shoppers.
However, we accept the withdrawal of the purchase if done within a period of fewer than ten calendar days after the purchase is made on our Platform. TOGGO LAC LLC will return the amount paid by the user minus shipping costs, taxes, duties, bank fees, and the payment of the appointment to which the purchase was subject. These deductions can range between 20% and 50% of the user's pay.
The request should be sent directly to the manufacturer for product warranties.
We will only accept returns if you receive a damaged product. Please get in touch with us through the help center, following all the instructions provided. You must return the product to the address Carrera 68C #77-43, Apt 701, Bogotá, in Colombia, and to the address 7819 NW 104TH AVE, Suite 6, Doral, 33178, in the United States. Once we receive the product, we will issue a refund to the payment method you used to make the purchase.
Why doesn't TOGGO accept returns?
Because they are products on promotion or seasonal discount, clearance stores and most sellers do not accept exchanges or returns.
However, we recommend contacting the seller directly with your purchase invoice to verify if your items are subject to their return terms and conditions.
Personal shoppers who do not meet the minimum criteria for customer service satisfaction will not be able to continue providing services or have any connection with TOGGO LAC LLC.
Their service satisfaction will be evaluated under the following criteria:
RESTRICTIONS ON PERSONAL SHOPPERS:
RESPONSIBILITIES OF PERSONAL SHOPPERS:
Those wishing to use our services must complete the registration form with the required information. By doing so, they commit to providing truthful, accurate information and updating their data. The User will be solely responsible for the accuracy of their registration data. In addition to the information provided in the form, we may request and verify additional information to confirm the User's identity.
The account is personal, unique, and non-transferable. Under no circumstances can it be sold or transferred to another person. Access is granted through the personal security password chosen by the User, which must be kept strictly confidential. The User will be solely responsible for the actions taken on their account.
We reserve the right to reject a registration request or cancel an already accepted registration without the User having the right to compensation. Users who have been deactivated previously cannot register again on the Site. Individuals included or associated with individuals listed on national or international sanctions lists cannot register either.
Other responsibilities include:
WHAT DOES TOGGO OFFER IN ITS SERVICE?
TOGGO LAC LLC was created to facilitate and streamline the shopping experience for international customers interested in online cross-border purchases. Our reason for existence is to connect customers, personal shoppers, sellers, and entrepreneurs in e-commerce.
WHAT DO WE DO?
We connect customers with their shoppers who will visit their favorite stores and outlets in the United States and any city in Latin America so that you feel like you are physically shopping for your favorite products.
WHY ARE WE DIFFERENT?
We were born to bring the best products at a click's distance from the outlets in Miami and to internationalize Latin American exporters worldwide.
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