Through our application and website, you'll have access to an interactive chat with your shopping advisor in real time or at a date and time of your choosing for a scheduled appointment. If you wish to visit a specific store, your advisor will take care of it, searching for discounts and items you've specified. Your advisor will then add the desired products to your shopping cart, and the process will be completed when you pay for your products.
Pay for your products once you confirm your order in "My shopping cart," just like on any other website. We accept international debit and credit cards such as Visa, Mastercard, Express, Diners Club, online bank transfers, and cash payments.
Purchases made with debit cards, credit cards, and other payments are confirmed immediately by our payment gateway. However, TOGGO may contact you and ask security questions to validate the user's information. In the case of cash payments, confirmation occurs once the payment is made.
Internationally shipped products are subject to import tariff policies according to the destination country's laws. The platform will estimate the product value in each listing and send the order details, including the total amount to be paid with the corresponding taxes.
No additional charges will be applied to your account. You only need to reserve an appointment for USD 15 if you wish to visit a specific store.
Contact the Help and Experience Center directly; they will follow up on the transaction. This may take approximately 1 to 4 hours, during which they will verify the transaction status and conduct the necessary security checks.
The designated personal shopper will guide the user through the purchase process, address product concerns, and describe its features through our interactive chat, sharing photos and short videos.
The authorized channels for assistance are:
We have the following support channels:
We accept the purchase withdrawal if it is done within fewer than ten calendar days after the purchase on our platform. TOGGO LAC LLC will refund the amount paid by the user minus shipping costs, taxes, tariffs, bank fees, and any other fees associated with the purchase. These deductions can range from 20% to 50% of the user's pay.
In the case of product warranties, the request must be submitted directly to the product manufacturer. Please note that some stores with discounted or clearance products prohibit product returns.
We will only accept returns if you receive a damaged product. Please get in touch with us through the help center, following all the instructions provided. You must return the product to the address Carrera 68C #77-43, Apt 701, Bogotá, in Colombia, and to the address 7819 NW 104TH AVE, Suite 6, Doral, 33178, in the United States. Once we receive the product, we will issue a refund to the payment method you used to make the purchase.
Typically, because the products are on promotion or seasonal discount, clearance stores and most sellers prohibit exchanges or returns.
However, we recommend contacting the seller directly with your purchase invoice to verify if your items are subject to their return terms and conditions
You can check your shipping tracking number on our website, redirecting you to the carrier's website. Additionally, you will receive notifications in your email about the product delivery status.
International products may experience delays or undergo customs inspection. We recommend contacting the shipping carrier indicated in your tracking number for instructions. Please message us through our help and experience center in the "request, inquiry, or complaint" section if the carrier does not resolve your issue.
All claims must be made in writing to the Help and Experience Center within strict deadlines, at most 48 hours after receiving your shipment or from the date the shipment was supposed to be delivered, with a maximum of 10 calendar days after making your purchase.
Scheduling an appointment requires a USD 15 deposit when you want to visit a specific store. This deposit ensures the proper functioning of the time slots assigned to personal shoppers.
You can cancel the scheduled appointment with more than 24 hours notice to receive a refund, minus the commissions charged by the payment gateway. If your appointment is within 24 hours, we recommend rescheduling the appointment instead of canceling, or you may lose the deposited money.
We understand that anyone can have an issue; therefore, the user has the right to a single rescheduling if it is done with a 3-hour notice before the initially scheduled time. The new appointment must be rescheduled within five business days for the user to retain the initially made deposit.
You can reschedule up to 3 hours before the appointment, only for the first rescheduling.
When done with LESS than 3 hours before the scheduled appointment time or more than once, you can reschedule your appointment with an extra cost of USD 10.
If you experience issues accessing your account and our services, please express your request to the Help and Experience Center or write to our email info@toggolac.com to solve and restore your username and password as quickly as possible.
Our priority is to provide you with a unique and trustworthy experience. In case of unauthorized charges or payments, write to the Help and Experience Center stating your case, and we will contact you as soon as possible.
If there is any inconsistency or security issue in the account, our staff will send you an account verification email and immediately verify your contact details.
When you cannot place orders, please express your request to the Help and Experience Center and indicate the issue. We will thoroughly review your case and contact you as soon as possible to resolve the problem.
Please send your request to the Help and Experience Center to establish a temporary lock on your account and prevent fraud situations.
If you want to report any wrongdoing, please get in touch with the Help and Experience Center so that our security personnel can investigate, monitor, and resolve such incidents as quickly as possible.
When you access the purchase of a product, our intelligent system ensures secure payment for products, and we work with the most prestigious transport companies globally.
We are connected with various logistics and transport companies to ensure that the product is delivered to the destination within the agreed delivery times.
We have an intelligent system to monitor shipments from purchase, product verification, dispatch, and delivery.
We comply with information security protocols and the highest globally required security standards
Our information security and data protection policies are clear about not sharing personal information and data with third parties. We have private messaging to have constant contact with personal shoppers and users. All details about your product and expectations will be recorded to provide a secure and reliable shopping experience.
We were born to bring the best products at a click's distance from the outlets in Miami and to internationalize Latin American exporters worldwide.
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